phgaming Privacy Policy

01 Introduction

phgaming ("we," "us," "our," or "the Company") operates the online gaming platform accessible at phgaming.net (the "Platform"). We are committed to protecting the privacy and personal data of every player who registers and uses our services. This Privacy Policy ("Policy") describes how phgaming collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform.

This Policy applies to all users of phgaming.net, including registered players, visitors who browse the Platform without registering, and individuals who contact our customer support team. By accessing or using the phgaming Platform, you acknowledge that you have read, understood, and agree to the practices described in this Policy.

This Privacy Policy should be read alongside our Terms & Conditions, which govern your overall use of the phgaming Platform. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail.

02 Personal Data We Collect

phgaming collects personal data through several channels, including account registration, platform usage, payment processing, and customer support interactions. The categories of personal data we collect include:

2.1 Registration Data

When you create a phgaming account, we collect: full legal name, date of birth, residential address (including city, province, and postal code), email address, and mobile phone number. This information is required to create and maintain your account.

2.2 Identity Verification Data (KYC)

To comply with Philippine anti-money laundering regulations and verify your age, phgaming may collect copies of government-issued identification documents such as your PhilSys National ID, passport, driver's license, UMID, SSS ID, or voter's ID. We may also collect a selfie or live photo for biometric verification purposes.

2.3 Financial Data

When you make deposits or request withdrawals, phgaming collects payment-related information including your GCash number, PayMaya account details, or bank account information (BPI, BDO, Metrobank). We do not store full card numbers or banking passwords. Payment data is processed through secure, PCI-compliant payment gateways.

2.4 Usage and Technical Data

phgaming automatically collects technical data when you use the Platform, including: IP address, device type and operating system, browser type and version, session duration, pages visited, games played, bet amounts and outcomes, and login timestamps. This data is used for security monitoring, fraud prevention, and platform improvement.

2.5 Communications Data

When you contact phgaming's customer support team via live chat, email, or any other channel, we retain records of those communications, including the content of messages and any attachments you provide.

03 How We Use Your Personal Data

phgaming uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and secure your phgaming account, and to verify your identity during registration and login.
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the core features of the phgaming Platform.
• Regulatory Compliance: To fulfill our obligations under Philippine gaming regulations, anti-money laundering laws, and data privacy legislation, including reporting requirements to relevant authorities.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the Platform and its users.
• Responsible Gaming: To monitor gaming behavior and identify players who may be at risk of problem gambling, and to enforce self-exclusion and deposit limit requests.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance with account-related issues.
• Platform Improvement: To analyze usage patterns, identify technical issues, and improve the overall performance and user experience of the phgaming Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided consent or where we have a legitimate interest to do so. You may opt out of marketing communications at any time.

04 Legal Basis for Processing

phgaming processes your personal data on the following legal grounds as recognized under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary to perform the contract between you and phgaming — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming licensing requirements, and tax reporting obligations.
• Legitimate Interests: phgaming processes certain data (such as usage and technical data) based on our legitimate interest in maintaining platform security, preventing fraud, and improving our services — provided these interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, phgaming relies on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing & Disclosure

phgaming does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

5.1 Payment Service Providers

To process deposits and withdrawals, phgaming shares relevant financial data with payment processors including GCash, PayMaya, BPI, BDO, and Metrobank. These providers are contractually bound to handle your data securely and only for the purpose of processing your transactions.

5.2 Identity Verification Providers

phgaming uses third-party KYC and identity verification services to validate government-issued IDs and perform age verification. These providers process your identity documents under strict data processing agreements and are prohibited from using your data for any other purpose.

5.3 Regulatory and Law Enforcement Authorities

phgaming may disclose personal data to Philippine government agencies, regulatory bodies, or law enforcement authorities where required by law, court order, or regulatory directive. This includes disclosures to the Anti-Money Laundering Council (AMLC) and other relevant agencies.

5.4 Technology and Infrastructure Providers

phgaming works with technology partners for cloud hosting, data analytics, and platform infrastructure. These providers act as data processors on our behalf and are bound by contractual obligations to protect your data and process it only on phgaming's instructions.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of phgaming's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

06 Cookies & Tracking Technologies

phgaming uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

6.1 Essential Cookies

These cookies are strictly necessary for the Platform to function. They enable core features such as user authentication, session management, and security. Essential cookies cannot be disabled without significantly impairing your ability to use phgaming.

6.2 Analytics Cookies

phgaming uses analytics cookies to understand how players interact with the Platform — which pages are visited most frequently, how long sessions last, and where technical errors occur. This data is aggregated and anonymized where possible. Analytics cookies help us improve the phgaming experience for all players.

6.3 Preference Cookies

Preference cookies remember your settings and choices on the Platform, such as your preferred language, display settings, and notification preferences, so you don't have to reconfigure them on every visit.

6.4 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may prevent you from logging in or using certain features of the phgaming Platform. phgaming does not use third-party advertising or retargeting cookies.

07 Data Retention

phgaming retains your personal data for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable Philippine law. The following retention periods apply:

• Account Data: Retained for the duration of your active account, plus a minimum of 5 years following account closure, as required by anti-money laundering regulations.
• KYC / Identity Documents: Retained for a minimum of 5 years from the date of submission, or longer if required by regulatory directive.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in compliance with AMLC reporting requirements.
• Customer Support Communications: Retained for 3 years from the date of the last interaction, or longer if the communication relates to an ongoing dispute or legal matter.
• Usage and Technical Data: Retained for up to 24 months from collection, after which it is aggregated or anonymized.
• Marketing Consent Records: Retained for the duration of your account plus 3 years, to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, phgaming will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

08 Data Security

phgaming implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All data transmitted between your device and phgaming's servers is encrypted using TLS (Transport Layer Security). Sensitive data at rest is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to phgaming personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: phgaming supports two-factor authentication (2FA) for player accounts to provide an additional layer of login security.
• Regular Security Audits: phgaming conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities in our systems.
• Incident Response: phgaming maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights, we will notify the National Privacy Commission (NPC) and affected players in accordance with applicable law.

09 Your Privacy Rights

Under the Data Privacy Act of 2012 and its Implementing Rules, you have the following rights with respect to your personal data held by phgaming:

• Right to Be Informed: You have the right to be informed about how phgaming collects and processes your personal data — which is the purpose of this Privacy Policy.
• Right of Access: You may request a copy of the personal data phgaming holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most account information directly from your phgaming account settings.
• Right to Erasure: Subject to legal retention requirements, you may request deletion of your personal data. Note that we may be required to retain certain data for regulatory compliance purposes even after account closure.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to phgaming's overriding legitimate grounds.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to Lodge a Complaint: If you believe phgaming has violated your privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact phgaming's Data Protection Officer through our customer support team. We will respond to all verified requests within 15 business days. We may need to verify your identity before processing your request.

10 Children's Privacy

The phgaming Platform is strictly intended for adults aged 21 years and above, as required under Philippine gambling regulations. phgaming does not knowingly collect personal data from individuals under the age of 21.

If phgaming discovers or is notified that a person under 21 has registered an account or provided personal data, we will immediately suspend the account, delete the associated personal data, and refund any deposited funds to the payment source. If you believe a minor has accessed the phgaming Platform, please contact our support team immediately so we can take appropriate action.

phgaming encourages parents and guardians to use parental control software to prevent minors from accessing online gambling platforms.

11 International Data Transfers

phgaming primarily stores and processes personal data within the Philippines. In some cases, data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or technology partners operating in other jurisdictions.

Where personal data is transferred outside the Philippines, phgaming ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law. These safeguards may include contractual data processing agreements, standard contractual clauses, or transfers to jurisdictions recognized as providing adequate data protection.

12 Changes to This Privacy Policy

phgaming reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify registered players by email and post a prominent notice on the phgaming Platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this Policy reflects the most recent revision. We encourage you to review this Policy periodically to stay informed about how phgaming protects your personal data. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

13 Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or phgaming's data practices, please contact our Data Protection Officer (DPO) through the following channels:

phgaming Data Protection Officer
Email: [email protected]
Support: Available 24/7 via live chat on phgaming.net

For complaints that have not been resolved to your satisfaction, you have the right to escalate your concern to the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing the Data Privacy Act of 2012.